By our correspondent
The Enugu Electricity Distribution Company (EEDC) has finaliseded arrangements to stage an on-the-spot complaint resolution for consumers.
Emeka Ezeh, Group Head of Corporate Communications of the company, made this disclosure as he spoke to journalists in Enugu on Wednesday.
He said the exercise, which would commence with electricity consumers in Abakaliki and Afikpo districts of Ebonyi, was part of the company’s initiative to resolve consumers’ billing-related concerns.
Ezeh said the initiative would enhance customers’ experience.
He said the three-day event would be held at three different locations from July 22 to July 24, between 10:00am and 2:00pm in Ebonyi.
Ezeh urged customers with billing concerns to seize the opportunity to have them addressed.
He said the first day of the exercise, scheduled for July 22, would commence at 10:00am at the EEDC Old Office, located beside the Ebonyi State Ministry of Finance in Abakaliki.
Said Ezeh: “Day two of the exercise, Wednesday, July 23, will hold by 10:00a.m. at the EEDC GRA Service Centre (opposite Democracy Estate), Abakaliki.
“Day three – Thursday, July 24, will take place by 10:00a.m. at the EEDC Afikpo Service Centre, Amachi Road, Afikpo.
“Customers are required to come along with their recent electricity bills, receipts or proof of payments, and any other supporting documents or correspondence related to their complaints”.
He said the on-the-spot complaint resolution was strictly focused on billing issues.
Ezeh advised customers with other concerns to visit the customer service units at district offices or service centres for proper assistance.
